IN-SYNCH Edges out eBridge on Customization and Reliability
When it comes to integrating Sage 100 with your eCommerce, CRM, EDI, or 3PL platforms, IN-SYNCH and Jitterbit Connections (formerly eBridge) are two solutions you may be considering. In this blog, we’ll show you a side-by-side comparison to help determine which solution fits your business needs best. Ultimately, while eBridge may be the right fit for certain businesses, IN-SYNCH provides more accuracy, flexibility, and reliability.
Here are the most important advantages that IN-SYNCH gives our customers:
Integration approach
In contrast to eBridge, a middleware solution, IN-SYNCH is installed directly within Sage 100 so that it can access the entire business object environment. This direct connection enables real-time, bi-directional synchronization between Sage 100 and the third-party solution. For example, one customer made the switch from eBridge to IN-SYNCH in order to access a new Ship To integration, faster data processing, and unlimited future integration touch points.
Supported systems
IN-SYNCH can integrate with…basically anything. Since every implementation of IN-SYNCH is customized, the possibilities are endless. Some of the most popular integrations are with Shopify, BigCommerce, Adobe Commerce (Formerly Magento), WooCommerce, and other ecommerce platforms as well as online marketplaces such as Amazon, eBay, Walmart, CommerceHub, and Home Depot. On the shipping side, IN-SYNCH has integrated ShipStation, Veeqo, and Rater, as well as directly with various third-party logistics providers (3PLs). On the CRM side, IN-SYNCH has integrated platforms such as HubSpot, Salesforce, Zoho, and more.
IN-SYNCH offers the flexibility and time-tested reliability our customers need to switch, upgrade and update your ecommerce platforms at will, without worrying about your data integration being affected.
Pricing and Hosting
eBridge is hosted entirely in the cloud and runs on subscription-based pricing, with specific setup fees for each connector. IN-SYNCH works with Sage 100 on premise, or Sage 100 hosted in the cloud, depending on the specific requirements of your business. Its connectors and API integrations are hosted in Microsoft Azure. IN-SYNCH’s pricing depends on different fees: the module itself and the initial implementation are one-time fees, while the connector license and maintenance are annual flat fees. There are no monthly fees, or transaction fees, often making the total cost of ownership lower over time, and predictable.
Performance
eBridge features event-driven or scheduled syncing: you can set up syncs to occur at particular times or when particular things happen within each system. In contrast, IN-SYNCH allows for near real-time data synchronization due to its direct database integration. The most up-to-date information will always be at your fingertips in both your ERP and your third-party platform. One of our clients chose IN-SYNCH because this real-time integration helped them prioritize customer service for both supplier shipments and direct online orders. The switch allowed them to power their Magento, Amazon, and ebay shopping carts quickly, easily, and seamlessly.
Setup and Customization
eBridge has a quick setup time for standard use cases. As a modular middleware solution with reusable components, it can be implemented quickly. However, this quick implementation has its drawbacks: customization is limited and it may not be able to meet all of your company’s unique needs. IN-SYNCH may have a longer setup time, depending on the complexity and customization requirements of the implementation, but it is a fully customizable solution that features custom field mapping and logic. All Sage 100 business rules, enhancements, and custom scripts are available for integration.
Support
Lastly, IN-SYNCH has a dedicated, U.S.-based support team within DSD; our team members have decades of experience with IN-SYNCH and Sage 100.
“Any software company is only as good as its support. The support from the entire team is very good. They’re good folks, they really know their solution well. They get the job done and they get it done quickly.” – Ron Knutson, VP, SPI Home
IN-SYNCH vs. eBridge: Which One is Better?
Well, we’re admittedly a little biased, but we believe that IN-SYNCH is a better solution for most businesses. eBridge could be a good fit for businesses using multiple platforms that are looking for a standardized cloud-based sync with minimal customization. However, IN-SYNCH provides real-time sync with full control and customization. Each implementation of IN-SYNCH is unique, and it can scale and grow with your business.
If you are looking for a personalized, powerful Sage 100 integration tool, we’d love to talk to you. Contact us today to get started!
